Terms and Conditions

Welcome to Wenoxo Technologies Private Limited. These Terms and Conditions govern your access to and use of our website, https://www.wenoxo.in/, and the technology-related services offered by Wenoxo Technologies Private Limited.

By accessing our website, contacting us, requesting a quotation, or engaging our services, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

Wenoxo Technologies Private Limited provides technology and digital solutions to individuals, startups, businesses and organisations.

Our services may include:

• Website design and development.
• Mobile application development.
• Custom software development.
• Web application development.
• E-commerce website development.
• UI/UX design services.
• Digital marketing and online promotion.
• IT consulting and technology support.
• Software maintenance and technical support.
• Other related IT and digital services.

The availability and scope of each service will depend on the agreed project requirements and service arrangement.

By using our website or engaging our services, you confirm that:

• You are legally eligible to enter into a binding agreement.
• The information you provide is accurate and complete.
• You have the authority to accept these Terms and Conditions.
• You will use our website and services only for lawful purposes.

If you are using our services on behalf of a company or organisation, you confirm that you are authorised to represent that organisation.

You agree not to:

• Use our website for any illegal or unauthorised purpose.
• Attempt to access restricted areas, servers or systems without permission.
• Upload or transmit viruses, malicious code or harmful software.
• Interfere with the normal functioning or security of our website.
• Copy, reproduce or distribute website content without prior written permission.
• Use our website in a way that may damage our business, reputation or services.

We reserve the right to restrict or suspend access to our website if we identify any misuse or violation of these terms.

Customers may contact Wenoxo through our website, email or other available communication channels to discuss their project requirements.

Customers are responsible for providing accurate project information, specifications, content, documents and other materials required for the work.

Any quotation, proposal, project scope, delivery schedule or commercial arrangement shared by Wenoxo will be subject to mutual confirmation.

Before starting a project, the Company and the customer may agree on the following:

• Project scope and specifications.
• Features and functionality.
• Project cost and payment schedule.
• Estimated delivery timeline.
• Number of revisions included.
• Maintenance and support requirements.
• Other project-specific conditions.

The final approved quotation, proposal, work order or service agreement will govern the relevant project.

Any additional feature, modification or requirement outside the approved scope may involve additional charges and delivery time.

All service charges will be communicated to the customer through a quotation, proposal or other written confirmation.

The customer agrees to:

• Pay the agreed project fees within the specified timeline.
• Follow the payment milestones agreed for the project.
• Pay applicable taxes and other charges, wherever applicable.
• Pay additional charges for approved changes or services outside the original scope.

Wenoxo reserves the right to pause or suspend project work if payments are delayed or remain outstanding, subject to the applicable project agreement.

Wenoxo will make reasonable efforts to complete projects within the estimated delivery timelines agreed with the customer.

However, timelines may be affected by:

• Delays in receiving customer requirements or approvals.
• Delays in providing content, images, documents or other materials.
• Changes in project scope.
• Third-party service or platform issues.
• Technical difficulties or circumstances beyond our reasonable control.

The Company will communicate significant project delays to the customer where reasonably possible.

Customers may request changes or revisions during the project, subject to the agreed project scope.

Requests involving additional features, major design changes, new functionality or modifications beyond the agreed scope may require additional fees and time.

Any additional work will be undertaken after the relevant requirements and charges are agreed upon.

All intellectual property rights relating to Wenoxo's website, branding, logos, original content, designs, software and other materials owned or licensed by the Company remain with their respective owners.

Customers retain ownership of the materials, content, logos and information they provide to Wenoxo, subject to any rights belonging to third parties.

Ownership and usage rights relating to custom-developed websites, applications, software, designs and other project deliverables will be governed by the relevant project agreement.

Unless otherwise agreed in writing, ownership or transfer of custom project deliverables will take effect only after the agreed payment obligations have been fulfilled.

Third-party software, libraries, plugins, frameworks and open-source components remain subject to their respective licence terms.

Customers agree to:

• Provide accurate and lawful project requirements.
• Ensure that all supplied content and materials may legally be used.
• Obtain necessary permissions, licences and approvals for supplied materials.
• Review and approve project deliverables within a reasonable time.
• Maintain the confidentiality of their account credentials and access details.
• Avoid requesting unlawful, misleading or infringing content or functionality.

Customers will be responsible for the accuracy and legality of the content and materials they provide.

Certain projects may require third-party services, platforms or integrations, including hosting providers, domain registrars, payment gateways, APIs, cloud platforms, software tools and external applications.

Such services may be governed by separate terms, conditions, policies and charges imposed by their respective providers.

Wenoxo is not responsible for interruptions, policy changes, pricing changes, service failures or other issues caused by independent third-party providers, except to the extent required by applicable law or expressly agreed in writing.

Maintenance, updates, bug fixes and technical support will be provided according to the service package or project agreement.

Unless specifically included in the agreed scope, ongoing maintenance, hosting, domain renewal, software subscriptions, major upgrades and additional technical support may involve separate charges.

Wenoxo respects the confidentiality of customer information and project-related materials.

Both parties agree to take reasonable steps to protect confidential business information, technical details, credentials, documents and other non-public information shared during a project.

Confidential information will not be disclosed to unauthorised parties except where disclosure is required by law or permitted under the relevant agreement.

Wenoxo may collect and process personal information when users visit our website, submit enquiries, request quotations or engage our services.

The collection, use, storage and processing of personal information will be governed by our Privacy Policy.

By using our website or services, you acknowledge that you have read our Privacy Policy.

Project cancellation requests must be communicated to Wenoxo in writing.

Any cancellation, refund or adjustment of payments will be handled according to the applicable quotation, proposal or project agreement, as further set out in our Cancellation and Refund Policy.

Charges for work already completed, resources committed, third-party purchases, licences or other approved project expenses may be considered while determining any eligible refund.

Any refund, where applicable, will be processed in accordance with the agreed terms and applicable law.

We aim to keep our website accessible and operational. However, we do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable due to maintenance, upgrades, technical issues, security requirements or circumstances beyond our control.

We reserve the right to modify, suspend or discontinue any part of the website when necessary.

The information available on our website is provided for general informational purposes.

While Wenoxo makes reasonable efforts to maintain accurate and updated information, we do not guarantee that all website content will always be complete, accurate, current or free from errors.

Any project results, performance expectations, delivery estimates or business outcomes will depend on the agreed scope, technical requirements and other relevant factors. No specific business result or commercial outcome is guaranteed unless expressly agreed in writing.

To the maximum extent permitted by applicable law, Wenoxo Technologies Private Limited will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services.

This may include loss of profits, business opportunities, data or revenue, where such exclusion is legally permitted.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

For project-related matters, the extent of liability will also be subject to the relevant written project agreement.

You agree to indemnify and hold harmless Wenoxo Technologies Private Limited, its directors, employees and authorised representatives against claims, losses, damages, liabilities and expenses arising from:

• Your misuse of our website or services.
• Your violation of these Terms and Conditions.
• Your infringement of third-party rights.
• Any unlawful content or materials supplied by you.
• Your violation of applicable laws or regulations.

This clause will apply to the extent permitted by applicable law.

Wenoxo reserves the right to suspend or restrict access to its website or services if a user:

• Violates these Terms and Conditions.
• Engages in fraudulent or unlawful activities.
• Misuses the Company's website, systems or services.
• Creates a security risk or causes harm to the Company or others.

Termination of a project or service will be handled in accordance with the relevant project agreement and applicable law.

Our website may contain links to third-party websites or services for additional information or convenience.

Wenoxo does not control or take responsibility for the content, privacy practices, security or services of external websites.

Users are advised to review the terms and privacy policies of those third-party websites before using them.

Wenoxo may update or modify these Terms and Conditions from time to time to reflect changes in our services, business practices or legal requirements.

Updated terms will be published on our website with a revised “Last Updated” date.

Your continued use of our website after the updated terms are published will be subject to the revised terms, to the extent permitted by applicable law.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, the courts having jurisdiction in Nagercoil, Tamil Nadu, India, shall have jurisdiction over disputes arising from these Terms and Conditions.

Nothing in this clause limits any rights or remedies available under applicable consumer protection laws.