Cancellation and Refund Policy

Wenoxo Technologies Private Limited is committed to providing reliable website development, mobile application development, custom software development, UI/UX design, e-commerce solutions and other IT-related services.

This Cancellation and Refund Policy explains the terms and conditions applicable when a customer requests cancellation of a project or refund of payments made to Wenoxo.

By purchasing or engaging our services, you agree to the terms outlined in this policy and the applicable project agreement.

This policy applies to services provided by Wenoxo, including:

• Website design and development.
• Mobile application development.
• Custom software development.
• Web application development.
• E-commerce development.
• UI/UX design.
• Digital marketing and IT consulting.
• Software maintenance and technical support.
• Other technology-related services.

Project-specific terms agreed through a quotation, proposal, work order or written agreement will also apply.

Customers who wish to cancel a project or service must submit a written cancellation request to Wenoxo through the official contact email (info@wenoxo.in).

The cancellation request should include:

• Customer or business name.
• Project or service details.
• Payment reference or invoice number.
• Reason for cancellation.
• Any other relevant information.

Cancellation requests will be reviewed by our team, and the customer will be informed about the applicable cancellation terms.

If a customer requests cancellation before the project work has started, the Company will review the request.

Where no work has commenced and no third-party costs or other non-recoverable expenses have been incurred, the eligible amount may be refunded.

Any amount already spent on approved project-related expenses or non-recoverable third-party services may be deducted, where applicable and legally permitted.

If a customer requests cancellation after project work has started, the refund amount will be determined based on:

• Work completed up to the cancellation date.
• Resources and development time already utilised.
• Design, development and technical work delivered.
• Approved third-party expenses and purchases.
• Other applicable costs agreed upon for the project.

Charges for work already completed and approved project expenses may be deducted from the amount paid.

Any remaining eligible balance will be considered for a refund in accordance with the project agreement and applicable law.

The following charges may not be eligible for a refund, where the expenses have already been incurred or the relevant services have been provided:

• Domain registration and renewal charges.
• Web hosting and server charges.
• Third-party software and subscription fees.
• Purchased themes, templates, plugins and licences.
• External API or platform charges.
• Completed design, development or consulting work.
• Other approved project-related expenses that cannot be recovered.

Any deductions will be explained to the customer and will be subject to applicable law and the agreed project terms.

A refund may be considered in the following circumstances:

• The project is cancelled before work begins and no non-recoverable expenses have been incurred.
• The Company is unable to provide the agreed service.
• An eligible payment has been made in excess of the agreed project amount.
• A duplicate payment has been received.
• A refund is otherwise required under the applicable project agreement or law.

All refund requests will be reviewed individually.

A refund may not be available for:

• Services or project milestones already completed and accepted.
• Work completed according to the approved project scope.
• Delays caused by the customer's failure to provide required information, content or approvals.
• Third-party purchases or services that are non-refundable.
• Additional work or changes already completed at the customer's request.
• Customer cancellation after substantial project work has been completed, to the extent permitted by the applicable agreement and law.

This section does not affect any refund or other rights that a customer may have under applicable law.

Once a refund request has been reviewed and approved:

• The customer will be notified of the approved refund amount.
• Refunds will generally be initiated within 7–10 business days of approval.
• The actual time taken for the amount to reflect in the customer's account may depend on the payment provider or banking institution.
• Customers may be asked to provide payment details or supporting documents required to process the refund.

If a customer makes a duplicate payment or pays an incorrect amount, the customer should contact Wenoxo with the relevant transaction details.

After verification, any eligible excess amount will be considered for a refund.

If a project is delayed or affected by technical issues, the Company will make reasonable efforts to resolve the matter and communicate the revised timeline.

If Wenoxo is unable to deliver the agreed service, the matter will be reviewed based on the project agreement, work completed and applicable refund obligations.

Any changes to the approved project scope may affect the project cost and delivery timeline.

If additional features, modifications or new requirements are requested, the revised charges and timelines will be communicated to the customer for approval.

Such approved additional work will be considered part of the project scope.

Customers can submit cancellation or refund requests using the following contact details:

Please mention “Cancellation and Refund Request” in the email subject line.

Our team will review the request and respond with the next steps.

Wenoxo reserves the right to update or modify this Cancellation and Refund Policy from time to time.

Any changes will be published on our website with the revised “Last Updated” date.

Customers are advised to review this policy periodically.